SHIPPING

HOW MUCH DOES SHIPPING COST?

For a limited time enjoy FREE Standard shipping Australia-wide on all orders above $10.
Spend $15 or more and enjoy FREE registered shipping.

HOW LONG WILL MY DELIVERY TAKE?

Once your order has shipped, please allow 2-8 business days for delivery depending on your location and method of delivery. International Shipping is excluded from these delivery times. Please contact our customer support team at support@purescent.com.au for specific time frames. 

WHAT COULD DELAY MY ORDER?

Whilst we endeavour to fulfil all orders, please be aware that some designs may not be available at the time of order, particularly during sale or high demand periods like Christmas. If an item becomes unavailable, we will attempt to locate it at another store and dispatch it to you as soon as possible. We will notify you if we are unable to fulfil your order.

We work hard to protect our customer’s personal and financial information from being used in a fraudulent manner. We undertake efforts to verify the security and privacy of all orders. Due to these efforts, most orders take a minimum of 1 – 2 business days before they are actioned.

You can check the status of your order by emailing support@purescent.com.au – please ensure you have your order number on hand.

HOW DO I TRACK MY ORDER?

When your order is shipped, you will receive an email containing a order number and tracking number. Simply follow the link in the email to track the delivery of your shipment.

DO I NEED TO SIGN FOR THE DELIVERY?

For security reasons, a signature is required for all deliveries.

I’VE MISSED MY DELIVERY, WHAT NOW?

If you’re not present when the delivery arrives, a notice will be left at your address for collection at a nearby post office or alternate pick-up arrangements.

DO YOU SHIP INTERNATIONALLY?

Currently, we offer shipping to the United States at flat fee of $16.00 for orders up to 12 fresheners. For any other destination outside of Australia, please contact our customer support team at support@purescent.com.au. If you are making a purchase from outside of Australia any import taxes, fees, duties or other monies payable will be at the sole responsibility of the customer.

CAN I CHANGE MY DELIVERY ADDRESS?

We require that the credit card billing address and the delivery address match. As we process and pack your order as soon as possible, should you notice an error in the address entered, you can only amend the shipping address if your order has not been processed by our team. To correct shipping address errors, please contact our Customer Service Team as soon as possible.